Quiz and Certification¶
20 questions. Must score 17/20 (85%) to take live calls. Self-administered; supervisor verifies. Re-take after additional study if needed.
The quiz is open-book; the agent should use the care package to look up answers. The goal is internalization, not memorization under pressure.
Product knowledge (8 questions)¶
Q1. What devices does the LAIRA app run on?¶
A. Any iPhone or iPad B. iPhone 12 Pro or newer; iPad Pro M1 or newer C. Any phone with a camera D. Only iPad Pro
Answer: B
Q2. What is LAIRA's primary output format?¶
A. PDF B. CSV C. ArcGIS feature service in the customer's tenant D. SQL database
Answer: C
Q3. Name three standards LAIRA's outputs cite.¶
(Open-answer; any three of: ASTM D6433, ASTM D5340, 23 CFR 490, PROWAG, MUTCD, ICAO Annex 14, FAA AC 150/5380-6C, EN 13036, UFC 3-260-16, UFC 3-270-08)
Q4. True or false: LAIRA replaces the licensed civil engineer.¶
(Open answer; correct: False — LAIRA is a tool for the engineer, not a substitute. The engineer's judgment and licensure are still required.)
Q5. What does LAIRA NOT do?¶
A. Distress classification B. PCI per section C. Subsurface structural evaluation D. ArcGIS push
Answer: C (LAIRA is surface-only; subsurface requires FWD or similar.)
Q6. What was the result at SBD International Airport per the Esri case study?¶
A. 30% labor reduction B. 3-7x more anomalies detected vs. manual inspection C. 50% cost savings D. 100% audit compliance
Answer: B
Q7. What's the difference between the LAIRA app and the LAIRA Rig?¶
(Open-answer; correct: The app runs on iPhone Pro / iPad Pro; the Rig is vehicle-mounted with a sensor stack including Ouster LiDAR + Septentrio GNSS + Premio edge compute. App is sold by the call center; Rig is escalated to Airwai with +5% commission.)
Q8. What standard does LAIRA's PCI engine implement?¶
A. AASHTO M 328 B. ASTM D6433 C. ICAO Annex 14 D. UFC 3-260-16
Answer: B
Pricing knowledge (4 questions)¶
Q9. What's the monthly price of LAIRA Pro?¶
A. $14.99 B. $29 C. $49 D. $99
Answer: B
Q10. What's the annual prepay price of LAIRA Pro?¶
A. $288 B. $300 C. $349 D. $360
Answer: A
Q11. What's the seat minimum on Team tier?¶
A. 1 B. 2 C. 3 D. 5
Answer: C
Q12. What's the maximum discount you can offer without escalating?¶
A. 10% B. 20% off annual prepay C. 30% D. 50%
Answer: B
Sales playbook (4 questions)¶
Q13. What's the standard cold outbound sequence length?¶
A. 3 touches over 7 days B. 5 touches over 10 days C. 7 touches over 14 days D. 12 touches over 21 days
Answer: C
Q14. When should you escalate to Amir? Pick all that apply.¶
(Open-answer; correct answers include: Rig signal, federal procurement requiring formal solicitation, MSA / DPA review, customer wants discount > 20% off annual, churn risk on a meaningful account, refund beyond 14 days. See operations/airwai-points-of-contact.md.)
Q15. What's the +5% commission bonus for?¶
A. Closing a Team-tier deal B. Closing an annual prepay C. Originating a customer who converts to a Rig deal D. Hitting the monthly KPI target
Answer: C
Q16. What's the call center's primary lead-sourcing responsibility?¶
A. Airwai provides all leads B. Ergis provides all leads C. The call center sources the majority of leads themselves D. Leads come from inbound only
Answer: C
Compliance + brand (4 questions)¶
Q17. True or false: LAIRA is FAA-certified.¶
(Open answer; correct: False — LAIRA maps to FAA standards but is not FAA-certified.)
Q18. Which of these is prohibited?¶
A. Offering a 30-day Pro trial with no card B. Sending AI-generated fake reviews C. Using the 1-month-free conversion for an active Free user D. Mentioning the Esri case study
Answer: B
Q19. Where does customer inspection data live?¶
A. On Airwai's servers B. In the customer's own ArcGIS tenant C. In Stripe D. In HubSpot
Answer: B
Q20. Which color may NOT be used on a light background?¶
A. Federal Navy B. Chalk C. Ink D. Signal Lime
Answer: D (Signal Lime is dark-canvas only.)
Scoring + certification¶
| Score | Outcome |
|---|---|
| 17-20 / 20 | Certified. Cleared for live calls. |
| 14-16 / 20 | Conditional. Must re-study and pass at 17+ within 1 week. |
| Under 14 | Not certified. Additional product self-training required. |
Re-certification¶
Quarterly: - 5-question pop quiz on recent product / pricing updates - Must pass at ⅘ minimum - Annual full re-certification on the 20-question quiz
Specialization quizzes (optional)¶
For agents who want to specialize in a persona, additional 10-question quizzes per persona:
- Maya quiz (municipal pavement deep-dive)
- Daniel quiz (AEC field engineer deep-dive)
- Sarah quiz (ADA / PROWAG deep-dive)
- James quiz (airport ops deep-dive)
- Carmen quiz (industrial facility deep-dive)
Each specialization quiz is available on request from the call-center lead. Passing a specialization quiz unlocks the agent to handle that persona at higher volume.
What's tested vs. what's expected to be looked up¶
The quiz tests internalization of the high-frequency knowledge an agent uses every day. The agent is expected to look up:
- Specific compliance matrix sections (look up at docs.airwai.com)
- Specific UFC / FAA / ICAO section numbers
- Specific competitor pricing (look up at competitor sites)
- Specific market-comp data
The quiz is a floor, not a ceiling. The best agents read deeply and ask better questions than the quiz covers.