Product Self-Training¶

Every agent uses the LAIRA app before they sell it. No exceptions.

The fastest way to sell a product is to know it cold from the customer's seat. This file is the self-training protocol for getting there.

Day 1 — Install and first scan (30 minutes)¶

Download LAIRA from the Apple App Store on an iPhone 12 Pro or newer, or iPad Pro M1+
Sign up for the Free tier (no payment required)
Pick a scan target. Best for first scan:
A small parking lot (50-200 spaces)
A stretch of sidewalk near your office (200-500 feet)
The driveway / asphalt approach to your building
Run a 5-minute scan. Open the app, tap "New Scan," walk the route.
Watch the point cloud build in real time. Notice how the app classifies distresses as they appear.
Save the scan. End the session, name it, save.

Day 2 — ArcGIS connection (30 minutes)¶

Sign up for ArcGIS Online (free trial available at esri.com/arcgis-online/trial)
In LAIRA app, go to Settings → ArcGIS Connection
Connect your ArcGIS Online tenant (paste the API key from your ArcGIS account)
Push yesterday's scan to ArcGIS
Open ArcGIS Online in a browser and find the feature service that just appeared
Click a feature — see the per-distress data with cited standards

Day 3 — Output formats (30 minutes)¶

Open the scan from Day 1
Export to PDF — open the resulting PDF; review the audit-grade citations
Export to IFC — see what comes out (the IFC won't open without a BIM viewer, but the export confirms it works)
Export to CSV — open in Google Sheets / Excel; see the row-level data
Push to ArcGIS again — confirm the round-trip

Day 4 — Compliance citations (30 minutes)¶

Open the PDF report from Day 3
Find the first cited standard in the report (e.g., "ASTM D6433 §X1.14.2")
Open docs.airwai.com in a browser
Navigate to the compliance matrix for that standard
Find the matrix row corresponding to the specific section cited
Verify the chain: product cite → matrix row → source standard

You should be able to do this loop in 2 minutes after a week of practice. This is the core of LAIRA's pitch.

Day 5 — Failure modes + edge cases (45 minutes)¶

Things that go wrong, and what to do:

Issue	What's happening	Resolution
Scan doesn't start	iPhone Pro / iPad Pro device check failed (LiDAR not detected)	Confirm device is iPhone 12 Pro+ or iPad Pro M1+. Older devices won't work.
GPS jitter in scan	GPS sensor noise; common in urban canyons or under canopy	Acceptable; LAIRA fuses LiDAR + IMU to maintain spatial integrity even with GPS jitter
ArcGIS push fails	Token expired or wrong permissions in ArcGIS tenant	Reconnect ArcGIS in LAIRA Settings; check tenant permissions
App crash mid-scan	Memory pressure on older Pro devices	Restart app; close other apps; try a shorter scan
Distress classified incorrectly	Detection model edge case	Flag in app feedback; logs to product team
Long scan duration	More than 60 minutes per scan	App can handle 4+ hours; battery is the real limit
Offline scan	No internet during scan	Captures locally; syncs when back online

Test as many of these scenarios as you can. Knowing the failure modes makes you credible when customers hit them.

Day 6 — Persona-specific use case practice (60 minutes)¶

Pick the persona you'll be calling on most. Do their scan:

Persona	Scan
Maya — Municipal pavement	Scan a 1,000-ft stretch of arterial road with mixed AC + PCC; compute PCI per section
Daniel — AEC field engineer	Scan a parking lot at a commercial property; produce a PCI + ADA report
Sarah — ADA / PROWAG	Scan 500 ft of sidewalk with curb ramps; produce PROWAG compliance report
James — Airport ops	Scan an apron or taxiway segment (if you have access); produce a D5340-compatible report
Carmen — Industrial facility	Scan a forklift operating lane in a warehouse; produce OSHA 1910.178-mapped condition report

You don't need to do all five. Do one in depth.

Day 7 — Live customer demo prep (60 minutes)¶

Pick a scan to use in your demo. A clean, well-organized scan that shows multiple distresses + multiple compliance citations.
Practice the demo script. sales-playbook/demo-script.md.
Run a recorded mock demo. Pretend you're showing it to a customer. Record yourself. Watch the playback.
Refine. Identify where you stumbled, where you over-explained, where you under-explained.

By the end of Day 7, you should be able to deliver a 15-min demo from a single iPhone Pro + ArcGIS Online without referring to notes.

Ongoing — daily product use¶

Every agent should be using LAIRA at least once a week even after onboarding. Why: - Product changes every 2 weeks (new app release); you need to know what's new - New compliance matrices land on docs.airwai.com regularly; the product surface widens - Real customer questions get hands-on accurately only when you've recently used the product

Block 30 minutes a week to use the app. It's the highest-ROI training investment.

When you're ready¶

You're ready to take live calls when:

You can scan a surface end-to-end and explain every step in plain language
You can push to ArcGIS and articulate where the data lives
You can open the PDF report and trace a citation back to docs.airwai.com
You can describe at least 2 failure modes and what to tell a customer who hits them
You can deliver a 15-min demo without notes
You can answer "does it work with [my device / my workflow]" with confidence

If any of these aren't true yet, take another half-day on product self-training before going live.

Continuous learning¶

After Day 14, attend Airwai's product update sessions:

Every 2 weeks: app release notes shared in Slack #airwai-product
Monthly: product roadmap update (Manomit hosts a 30-min walkthrough)
Quarterly: deep-dive on new compliance matrices or feature releases

The agents who consistently outperform their peers are the ones who continue to use the product themselves and read every product update.